Brendon Cowans

Updated 090709

Education

York University B.Sc. (honours) 2007

- Specialized Information Technology

Experience

Practice Management Specialist of ellwood associates inc since 2008. Strongly involved in coordinating and administering projects which may comprise of full product research, planning, installation, training and follow up support. Diligently developed a solid commitment to learning by developing and maintaining up to date training and reference materials for several applications. Work closely with the President and other managerial staff to obtain a steadfast bias for action and improving task problem solving skills by resolving and providing a high level of support for clients.

Prior Experience

IMAC Coordinator Soroc Technology Inc. 2007 – 2008

- Significantly improved technical skills by managing and granting permissions to various applications for all new and existing employees throughout the entire company.

- Collaborated, coordinated and monitored incoming requests for installations, moves, additions and changes of computers, servers and their peripherals by effectively interacting and dispatching Field Technicians with their predefined service levels, ensuring the contractual agreements were met.

- Dutifully took responsibility of tracking logged service requests, escalating any circumstance that would exceed the specific contractual response and provided supplementary support to the Field group as required.

- Improved customer relations and communication skills by liaising with clients making them aware of what should be expected and confirming that they were comfortable and understood the entire process.

Help Desk Analyst Soroc Technology Inc. 2007

- Consistently increased troubleshooting skills by performing question/problem diagnosis, guiding users through step-by-step solutions and providing technical software, hardware, and network problem resolution.

- Improved customer service, communication, and time management skills by managing incoming calls and continuously providing valuable service to clients.

- Dutifully took responsibility of all my logged calls ensuring client satisfaction and properly escalating potential or outstanding issues.

IT Administrator/ Documentalist LOJ Insurance Company 2006

- Routinely screened and updated company information using CAPSIL application also accurately and strategically created online user manuals.

- Proficiently updated the company’s website by scanning and copying documents while developing the layout in which to display the documents.

- Demonstrated proficient troubleshooting and problem solving skills by efficiently installing several operating systems and other company oriented software applications on various machines.

Server Consolidation Project

- Initiated the development and selection of current staff and software vendors to support applications for over 12 servers which required intensive research and communication with staff on many levels within a strict deadline.

- Analytically selected key personnel within the company to form a Technical and Business Unit and collaboratively recommended a User Acceptance Team for the Senior IT Manager.

- Professionally liaised with vendors of each software application to be used in the project in person, via telephone and email to get the required commitment for them to provide technical support using their software in a VMware (virtual) environment.

Certifications:

Lexis Nexis

- Certified Independent Consultant in Time Matters v9, v10

Gavel and Gown

- Amicus Attorney Certified Consultant

Worldox

- Certified Systems Integrator and Reseller

Career Path

Promote the development of ellwood associates inc by continuously practicing and enforcing best practices throughout the company, keeping ourselves a cut above the rest while providing clients with the highest level of professional service. Encourage my passion for learning and use it to facilitate our future goals, transitions and whatever obstacles in this ever evolving technological world. Learn to embrace change, knowledge is power!

ellwood Team

Brendon Cowans