Brian Kennedy
(416) 410-8191 ext 216
bkennedy@ellwood.com
Experience
Practice Management Consultant
ellwood Associates Inc.
January 2014 – Present
QA Analyst
Oculus Info Inc.
May 2009 – February 2013
Legal Practice Management Consultant
ProBill Law Firm Solutions
2005 – 2009 Boca Raton, Florida
- Support, Install and provide training on Amicus Attorney, PCLaw, Timeslips, Anuva, Quickbooks, ESI Law, and many other products used by the legal profession.
Amicus Attorney Specialist
ellwood Associates Inc.
2004 – 2009
- Support the Practice Management team with escalated issues
- Create SQL scripts to resolve issues that can't be solved through the UI
- Assist with migrating from old versions of Amicus Attorney to the Premiium version including preparing for and troubleshooting the links to third party software after the upgrade.
- Backup support direct to clients when needed.
Development-Support Liason
Gavel & Gown Software Inc.
2002 – 2005
- Top level of Tech Support escalation
- Manage ongoing high-proirity issues. Assist Development with finding solutions and testing those solutions before sending back to Support/Customer.
- Database repair technician
- Create SQL scripts to convert Faircom C-tree databases to MS SQL platform
- Assist Product Design team with specs for product updates
- Create Test Scripts based off product specs
- Assist with QA testing of updates and new versions
- Assist tech writer with creating Manuals and other documentation
Support Supervisor, Gavel & Gown Software Inc.
1998 – 2002