The modern office is a complicated machine - for thirty years, ellwood Associates Inc. has specialized in making offices run smoothly.
ellwood Associates Technical Infrastructure Division (eTI) lets you focus on your core business by taking the worry out of maintaining your computer network. A regularly maintained network means fewer failures, higher productivity, and savings on support costs for you. More importantly, since eTI will monitor and manage your network remotely and proactively, your staff will spend less time dealing with computer problems and more time being truly productive.
The systems we use at eTI are designed to meet the needs and budgets of today’s fast moving organizations. But we also know that each business is unique. That’s why our highly-trained staff are positioned to provide personal service to your firm: When our clients need support, they know that they will talk to someone who is familiar not only with the technology, but with their firm. Each client has a pair of primary support managers responsible for their satisfaction - they are the experts who know you best. They arrange visits to keep things in your office running efficiently and manage your technology to meet your changing needs.
At ellwood Associates, technology is not static; it’s dynamic and changing continuously. In our view, hardware, software, procedures, and training all go together to support your firm’s long-term success.
The ellwood Technical Infrastructure (eTI) division works to keep you and your staff working. eTI plans, implements and maintains the systems you rely on every day, each piece of infrastructure tailored to a firm's specific needs.
ellwood Total Support Process
When our clients need support, they know that they will talk to someone who is familiar not only with the technology, but with their firm. Each client has a pair of primary support managers responsible for their satisfaction - they are the experts who know you best. They arrange visits to keep things in your office running efficiently and plan to meet your changing needs.
But what about the unexpected? ellwood has a support line open from 8am to 8pm every day of the year. You can contact us and be guaranteed that we will be working on your problem within 30 minutes. Our support managers are always on call to assist you; if need be they can marshal the resources necessary to get you and your firm back on track.
Starting a firm? Moving? eTI has the experience required to make the transition as easy as possible. Our special projects team works closely with our clients to identify their particular needs then solve them with robust and cost-effective systems.
Special projects teams can also include members from our Practice Management division, who can help your firm cement long-term operations strategies to leverage your reliable technical infrastructure.