A bright, talented and ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.
Diagnosis of desktop, application, networking and infrastructure issues.
Experience of supporting a wide and varied client base.
Troubleshooting PC’s, laptops and mobile devices.
Providing 1st/2nd line support to users.
Administering the IT department’s policies and procedures.
Installation and support of telecommunication equipment.
Maintaining a log of all problems detected and system back ups.
Responsible for maintaining backups and for project work such as new builds.
Working closely with software suppliers to resolve operational issues.
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory Management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
Represent the Client team as Mechanical Engineer
Ensure the works of contractors are in compliance with project codes & standards
Active participation in the review of Mechanical Engineering Design Basis & maintain control
Ensure the design; engineering and selection of key equipment are in line with project requirements
Develop and adopt the most cost-effective and fit for purpose solutions for the project
Review, comment and approve all technical Mechanical engineering documents in a timely manner
Ensure proper interface management between multidisciplinary team and provide timely inputs
Ensure proactive int/ext coordination on technical matters in the interest of project
Participate in review session (Plot plan, layouts, 3D model,construct ability reviews)
Support the planning team by providing appropriate inputs to prioritize the activities
Support planning team in verifying and approving the progress claims by contractor
ellwood Associates Inc (May 2012 - Present)
IT Support Administrator
Access Self Storage (June 2003 – May 2012)
Construction Site Superintendent
Performer Inc. (July 1998 - April 2003)
Design Mechanical Engineer
Managing Windows Server 2008
A+ Comptia Certification
Autodesk AutoCad Certification
Master Degree in Automated Control Technology of Metallurgical Production Systems
Bachelor Degree in Plastics and Heat Treatments